![]() ![]() Guide to BPMĪs a discipline, business process management can also be confusing. With the rise of digital business, BPM's traditional focus on back-end processes has shifted to now include the optimization of customer and employee systems of engagement. ![]() These enabling BPM technologies have in turn evolved, driven by advances in AI, machine learning and other so-called intelligent technologies that are providing new ways to discover, design, measure, improve and automate workflows. As business processes at some companies became too large and complex to be managed without the aid of automated tools, BPM software products were developed to support large-scale business change. ![]()
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